Alan Harley with Max our Clinic Cat

Veterinary Technician

Alan was born in England and moved to Stratford, Ontario at the age of 4. Alan received his Animal Care Diploma in 1993 and began working at the Conestoga Veterinary Clinic. After 15 years at Conestoga Veterinary Clinic he was eager to bring his experience, skill and knowledge to help in the start up of Wilmot Veterinary Clinic.

Alan’s interests include camping, reading a good biography and listening to his favourite rock’n roll bands from the sixties and seventies. Alan is very passionate about his family at home and at church, his work, his music collection and his two cats Sooty and Sweep. His is an avid Monty Python fan and can recite word for word almost every single sketch ever produced.

Alan is also an avid hockey fan and has a wealth of knowledge regarding his beloved Montreal Canadiens.

Veterinary Technicians

Veterinary technicians are key in helping veterinarians maintain a high standard of animal care. Technicians are trained to handle many aspects of patient care and laboratory procedures, in addition to other duties. Most veterinary technicians have earned either a two-year or three-year degree in veterinary technology, and many have obtained certification from their province. A veterinary technician’s responsibilities are varied and no day in the veterinary hospital is ever the same. It is not uncommon to find veterinary technicians taking x-rays, performing dental cleanings, assisting in surgery or administering vaccines. Other tasks may include client education, office/hospital management and conducting laboratory procedures.

Client Service Representatives

Client service representatives make veterinary hospitals run smoothly and efficiently. Trained in customer relations, client services representatives are the first face clients see when they enter a veterinary hospital. Answering phones, setting up appointments and performing administrative tasks are among a client service representative’s primary duties. However, client service representatives also take an active role in interacting with and educating clients. A client service representative helps clients understand the medical care and services provided at the hospital, outline post-surgical care for pets and assists clients in obtaining any information they need to make informed decisions about their pet’s health.